SmallBizGenius Analysis
Allivet is an online pet pharmacy offering prescription and non-prescription medications, pet supplies, and nutritional products. Customers generally praise Allivet's competitive pricing and helpful customer service, but some report issues with prescription processing and shipping inconsistencies.
Category Breakdown
Scores based on analysis of 280 recent reviews
Pricing & Value
8.5/10Reviewers consistently praise Allivet's competitive pricing, often noting significant savings compared to local vets. For example, one reviewer mentioned saving from $76 at their vet to $18 at Allivet.
40 reviews mention thisCustomer Service
8.0/10Many reviewers appreciate Allivet's responsive and helpful customer service, especially when resolving issues with prescriptions or orders. Customers highlight the ease of speaking with live representatives and the proactive communication regarding prescription renewals.
35 reviews mention thisPrescription Processing
5.5/10A significant number of reviewers report issues with Allivet's prescription processing, including delays, difficulties in verifying prescriptions, and system errors. Some customers mention needing to contact customer service multiple times to resolve prescription-related problems.
25 reviews mention thisShipping & Delivery
6.0/10Several reviewers express concerns about shipping inconsistencies, such as unexpected delays, incorrect shipping methods, and missed shipments. Some customers report paying for expedited shipping but receiving their orders via ground shipping.
20 reviews mention thisAuto-Ship Program
7.0/10While some reviewers appreciate the convenience of Allivet's auto-ship program, others report issues with incorrect delivery schedules and difficulty canceling subscriptions. One customer mentioned an unauthorized change from a 90-day delivery to a weekly delivery.
10 reviews mention thisPros & Cons
What Customers Love
"Allivet charged us $18...my vet was charging us $76 for meds."
"It is so nice to talk with a live person when you have an issue. Allivet is so helpful when you need to get a prescription filled and our Vet's office is out to lunch!"
"I love the convenience of auto ship instead of having to drive into town every month to pick up the prescriptions from the vet's office."
"Allivet alerted me and I called my Dr to call them. Everything went great. I have a new order and refills available. They keep you notified."
"I will be using Allivet for all of my pet prescriptions. They have every medication I needed even some that have been more difficult to find."
Common Complaints
"I spent an extra $22 to upgrade my shipping to 1 business day and they instead sent it via ground (5-7 days)."
"Completely horrible experience. They make it sound like it’s quick and easy to order from them. Then once they have your money they sen you to get an original copy of your prescription."
"We set up our dog’s prescription on auto ship, $235 every 90 days. First they missed a shipment and then they changed it to a weekly delivery (at $235 a week) which would never be authorized by our..."
"Would not honor a coupon that I later realized when I got my visa bill was not added at checkout."
"I have tried to cancel a "subscription" order multiple times but you keep sending the prescription and charging my credit card."
Common Questions About Allivet
Answers derived from customer review patterns
Is Allivet legit and trustworthy?
Based on the reviews, Allivet appears to be a legitimate online pet pharmacy. Many customers report positive experiences with their pricing, product selection, and customer service. However, some customers have reported issues with prescription processing and shipping, so it's important to be aware of these potential challenges. Overall, the majority of reviewers seem satisfied with Allivet's services.
Based on 45 reviewsDoes Allivet have good customer service?
Many reviewers praise Allivet's customer service, highlighting the responsiveness and helpfulness of their representatives. Customers appreciate the ease of speaking with live people and the proactive communication regarding prescription renewals. However, some reviewers who experienced issues with prescription processing or shipping were less satisfied with the customer service they received. The general consensus is that Allivet's customer service is generally good.
Based on 35 reviewsIs Allivet worth it for small business?
For small businesses like kennels or groomers needing pet medications and supplies, Allivet can be a cost-effective option due to its competitive pricing. The auto-ship program can also be convenient for managing recurring orders. However, the reported issues with prescription processing and shipping inconsistencies could be problematic for businesses that require timely and reliable delivery. Weighing the potential cost savings against the risk of these issues is crucial.
Based on 20 reviewsWhat is Allivet's return policy like?
The reviews do not provide explicit details about Allivet's general return policy. However, one reviewer mentioned receiving a partial refund for an unopened medication after their pet passed away, suggesting that Allivet may offer some flexibility in certain situations. It's recommended to check Allivet's website or contact their customer service for specific information about their return policy.
Based on 1 reviewsHow does Allivet handle pet prescriptions?
Allivet requires a valid prescription for prescription medications. Customers can either mail in their prescription or have their vet directly send it to Allivet. Some reviewers have reported difficulties with the prescription verification process, including delays and the need to provide additional documentation. Allivet will also contact your vet directly for refills.
Based on 25 reviewsLooking for Something Different?
Compare Allivet against 9 similar pet business options.
View Alternatives